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Refund Policy

Our commitment to your satisfaction. Learn about our 14-day money-back guarantee.

14-Day Money-Back Guarantee

At Fortune Academy, we stand behind the quality of our training programs. We are committed to helping you gain real, actionable skills to build a successful remote career. If you are not satisfied with your purchase, you are eligible for a full refund under the conditions below.

1. Eligibility window

You can request a full refund within **14 calendar days** from the date of purchase. Requests submitted after the 14-day window will not be eligible for a refund.

2. Reasonable Use Condition

To prevent abuse of our intellectual property, refunds are only issued if you have completed **less than 40%** of the course content (as tracked by the student portal progress indicators) and have not downloaded the accompanying templates and resources (like resume templates, cover letter worksheets, and client proposal scripts).

3. How to Request a Refund

To request a refund, please send an email to info@fortunacademy.com or joan@fortunacademy.com with the subject line "Refund Request - [Your Name]". Please include:

  • Your full name and email used for checkout
  • The title of the course purchased
  • Your order transaction ID
  • A brief explanation of why the course did not meet your expectations (this feedback helps us improve our courses)

4. Refund Turnaround

Once approved, refunds are processed back to the original payment channel (M-Pesa or Card). Please allow 3 to 7 business days for the funds to reflect in your account depending on bank or service carrier delays.

5. Contact Support

If you have any questions regarding your refund request or need assistance, you can reach out via WhatsApp at +254 758 869 067.