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Frequently Asked Questions

Have questions about how our remote training and portal works? Find answers below.

Yes! We are proud to support local and international payment methods. You can pay securely directly on our website checkout using **M-Pesa** or credit/debit cards. Our system is pay-per-course: a one-time fee gives you lifetime access with no recurring subscriptions.

Absolutely. A digital, verifiable **Certificate of Completion** is included in the price of every paid course. Once you view all course modules and mark your lessons as finished in the student portal, your certificate will be generated automatically for download.

Yes, our platform is fully responsive and optimized for mobile-first users. You can stream video lectures, read lesson notes, download project resources, and participate in chat groups on any smartphone or tablet.

We offer a **14-Day Money-Back Guarantee** on all our premium courses. If you enroll, explore the curriculum, and feel the course is not suitable for your career goals, simply contact us within 14 days of purchase at info@fortunacademy.com for a full, hassle-free refund. See our Refund Policy page for terms.

Yes! Fortune Academy includes a dedicated **Global Talent Outsourcing** division. We actively connect our top-performing students with international partner companies looking to hire remote customer support, virtual assistants, social media administrators, or project coordinators.

Every course includes entry to our private **WhatsApp Student Communities** moderated by Joan Batila and senior coaches. You can ask questions, share draft resumes for peer auditing, and network with other African remote workers.

Still have an unanswered question?

We are online to chat on WhatsApp and answer any doubts.

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